Conference & Banqueting Operations Manager – Visa

Job Introduction

• Location: Belfast area, UK 
• Salary: £40,000 per annum 
• Full-Time, 5 days out of 7, including weekends
• Live-in accommodation first 6 months, then £70/week + all bills included
• 50% discount on spa treatments & 25% discount on products
• Fitness Suite
• Discount on golf membership
• Employee discounts on food and drink 
• 28 pro rata holiday allowance, increasing to 29 after 1 year of service.
• Subsidised meals provided during work time
• Wellbeing & personal development
• Career advancement opportunities for ambitious
• Supportive work environment
• An opportunity to work with a great team
• Training and development to build upon your existing skills
• Employer pension contribution
• Full relocation support

• Being the main point of contact for event organisers including Bride/Grooms on their special day, offering support throughout the day from beginning to end.
• Conducting the order of events for the day including calling through for lunch & dinner, room turnaround, and wedding speeches.
• Liaising with the weddings & events sales team to ensure all pre-planned event details are followed through as per business sheets, ensuring all set-up information is complete prior to and during each event.
• Providing accurate rotas at least two weeks ahead of the business.
• Ensuring that there is adequate staff cover at all times whilst achieving budgeted wage percentages.
• Performing daily staff briefings ensuring all team members including set-up, service, and kitchen staff are clear on all daily duties and aware of the order of events for each day.
• Liaising with Head Banqueting Chef on all menus and meal timings, identifying any food allergens, and ensuring correct procedures are followed.
• Ensuring function suites are fully checked and ready for the day service, making sure all glassware/crockery are polished to standard.
• Liaising with the set-up team prior to each event ensuring all requests including table plans etc. are executed as per business sheets.
• Ensuring the general upkeep of our function suites and reporting any maintenance issues.
• Demonstrating a very strong focus on the customer and on the quality of service.
• Demonstrating excellent communication skills with staff and managers at all levels.
• Displaying a friendly confident character, willing to go above and beyond to make sure every event runs as smoothly as possible.
• Working with Human Resources ensuring all people management policies and procedures are adhered to.
• Assisting Human Resources to recruit new team members and retain staff.
• Rectifying arising problems or complaints that may arise.
• Training and developing all team members.
• Attending any training that has been set up for your personal development.
• Being fully conversant and compliant with all Health, Safety, Hygiene, Fire, and Security regulations and procedures of the Hotel and ensuring all team members are aware of their responsibilities in this regard.

• Have at least 2 years of Banqueting management experience.
• Have experience in managing weddings, functions, and events from initial booking through to management of the day.
• Experience in public speaking.
• Can demonstrate strong financial acumen.
• Can demonstrate an ability to lead, motivate and inspire a team.
• Be performance-driven and focussed on implementing a culture of excellence.
• The ability to build trusting relationships with colleagues and guests.
• Be able to demonstrate an ability to lead, motivate and inspire a team.
• Be performance-driven and focussed on implementing a culture of excellence.
• Have a background strongly driven by sales targets and operational excellence.

• Above experience gained in a 4/5-star environment.